Support

How can we help?

Find the guidance you need, from getting started to solving a problem.

Installation guide

From installing the app to your first session

How to request a payment refund

Still need help?

Can I play on my phone?

You can browse the website on your phone, but remote PC access requires the NaraPC app for Windows 10 / 11.

Will changing the language change my account or passes?

No. Only the display language changes. Your account, passes, and time balance stay the same. Payments are in South Korean won (KRW).

Do time passes renew automatically?

No. Top up only the time you need. Your time balance remains available until used up.

I need help installing the app.

Start with the setup instructions on the Download page. If you still need help, please contact Support.